Common Queries Corner

You have the option to receive products delivered automatically to your door every month, every 3 months, or every 6 months. Simply checkout via the Subscribe + Save option on a product page.

You'll receive your products based on the timeframe you have selected, and all of our subscriptions come at a discount!

Yes, you may have more than one subscription active at any time. For example, you may have a subscription that is delivered on the 9th of each month and another one delivered on the 15th of each month.

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

Yes, absolutely! For example, you can place an order which includes a Specialty tea delivered every month, along with a single one-time purchase of a matcha tea set.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Your subscription will not be shipped off until the product is back in stock. However, if you don't wish to wait, you may edit your subscription at any time to remove the product that is currently out of stock.

Please click here to login to your subscription dashboard, then select the subscription order and then select Subscriptions > Delete

As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.

As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.

You can't use a gift card with subscriptions. You'll need to use the gift card as a single one-time purchase.

As we are already providing a discount on having a subscription, we are unable to provide any further discounts with your subscription.

Please contact us via our contact page and one of our customer service representatives will assist you further.